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Frequently Asked Questions About Climbing Equipment

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Where can I buy Werner Climbing Products?
A retailer near you can be found by following this link or you can follow the link from the product detail page. Pricing can be provided by the dealer of your choice.
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Are all Werner items CSA Approved?
The Canadian Standards Association (CSA) does not recognize all climbing products. Werner products are built to meet or exceed all Canadian Standards Association (CSA), American National Standards Institute (ANSI), and Occupational Safety and Health Administration (OSHA) code requirements, where applicable.

You can view the full line of CSA approved Werner products by following this link and searching for Manufacturer: Werner Co.
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What is the difference between size and maximum reach height?
Ladder specifications can be confusing due to safety regulation requirements. According to CSA, the size of an extension ladder is designated by the sum of the lengths of the siderail of each section, excluding any foot or end cap. As a result, the overlapping sections of an extension ladder reduce the total extended length of the ladder and the ladder's maximum reach height. When purchasing any ladder, customers should pay particular attention to the maximum reach to ensure the correct product for the job.
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Where can I purchase Replacement Parts for my Werner ladder?
Please contact Customer Service at 1-877-553-7004. Werner offers replacement parts for products manufactured by Werner only. When ordering replacement parts, you will need to provide the Werner Model Number and Mark Number or a description of the part you need.
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Can I purchase a replacement section for my extension ladder?
For safety reasons, Werner Co. does not offer replacement of the individual sections of an extension ladder.
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How can I repair my damaged ladder or does Werner offer a ladder repair service?
Werner does not recommend repairing a damaged ladder and does not offer a repair service through the company.
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Do you offer a warranty on your ladders?
Werner Co. does not have a written warranty on their products. However, we do stand behind the quality of our products.
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Why are pail shelves not on all fibreglass ladders?
The unique design of our multifunctional top eliminates the need for pail shelves in most cases. However, there are a limited number of models available with pail shelves. Pail shelves are also available as an accessory.
Different types of ladders are designed to keep you safe and productive when climbing or standing. Using the wrong style of ladder or simply ignoring the limitations of climbing equipment can result in a fall or serious injury.
Height reach Height is referring to the actual ladder height. Extension ladders should be 7 to 10 feet longer than the highest support or contact point, which may be the wall or roof line. The highest standing level is four rungs down from the top. The highest permitted standing level on a stepladder is two steps down from the top.

Reach height is the maximum reach assuming a 5’6” person with a vertical 12” reach.
Ladders are designed to safely hold up to a specific amount of weight. The Werner Performance System defines five different capacities using a color and star rating system. The Duty Rating is defined as the maximum safe load capacity of the ladder. A person’s fully clothed weight plus the weight of any tools and materials that are carried onto the ladder must be less than the load capacity.

Performance system
Werner offers ladder made from fiberglass and aluminum. Each material has characteristics which make it best for certain applications, or one material may simply fit the personal preferences of the user. For example, if working around electricity users should select fiberglass products due to their non-conductive side rails.