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Customer Service

Werner Access Products Canada
9133 Leslie Street, Unit 105
Richmond Hill, ON
Canada L4B 4N1

Phone: 877-553-7004
Fax: 888-456-8460 (purchase orders)
Email: internationalsales@wernerco.com

Pick Up Location:
25 Cottrelle Blvd, Unit 3
Brampton ON L6S0C3
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Canadian Standards Association
Product Lines Meet or Exceed CSA Code
CSA Standard CAN3-Z11-M81
Portable Ladders (2003)
Werner Co. Corporate Headquarters
93 Werner Road
Greenville, Pennsylvania USA 16125-9499
Customer Service Phone:888-523-3371
Customer Service Fax: 888-456-8459

Manufacturing Locations

Werner Co. - Juarez
Werner Ladder de Mexico
Ave. Teguchi #251
Parque Industrial Geminis
Cd. Juarez, Chihuahua, Mexico 32674
Tel: +52-656-692-1700
Werner Co. - Louisville Division
11225 Bluegrass Parkway
Louisville, KY 40299
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Different types of ladders are designed to keep you safe and productive when climbing or standing. Using the wrong style of ladder or simply ignoring the limitations of climbing equipment can result in a fall or serious injury.
Height is referring to the actual ladder height. Extension ladders should be 7 to 10 feet longer than the highest support or contact point, which may be the wall or roof line. The highest standing level is four rungs down from the top. The highest permitted standing level on a stepladder is two steps down from the top.

Reach height is the maximum reach assuming a 5’6” person with a vertical 12” reach.
Ladders are designed to safely hold up to a specific amount of weight. The Werner Performance System defines five different capacities using a color and star rating system. The Duty Rating is defined as the maximum safe load capacity of the ladder. A person’s fully clothed weight plus the weight of any tools and materials that are carried onto the ladder must be less than the load capacity.

Werner offers ladder made from fiberglass and aluminum. Each material has characteristics which make it best for certain applications, or one material may simply fit the personal preferences of the user. For example, if working around electricity users should select fiberglass products due to their non-conductive side rails.